Elements and Performance Criteria
- Establish basis for ensuring organisation's probity
- the conduct of the governing body and employees
- transparency and accountability in all dealings
- confidentiality of the organisation's business transactions and the privacy of individuals dealing with the organisation
- protection of the organisation's assets
- management of personal conflicts of interest or organisation conflicts of interest
- prevention of exploitation of knowledge or information about the affairs of the organisation for personal financial gain
- Ensure effective governance of social housing organisation
- Develop organisation's mission, purpose, values to reflect the relevant state standards, National Community Housing Standards and legal requirements for the delivery of affordable housing services
- Ensure members of the governing body have sufficient training and communication to carry out their role effectively
- Develop and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisation expectation of the member, organisation code of conduct and division of responsibility between the governing body and management of the organisation
- Establish strategies to identify, manage and mitigate potential conflicts of personal interest and conflicts of organisation interest
- Identify situations which may require specialist advice and appropriate professionals to provide such advice
- Establish and maintain accurate record-keeping systems
- Manage risk effectively
- Determine risks (including environmental) to the business and identify appropriate financially sustainable strategies to address these risks
- Establish authority and accountability for management of risks to the business
- Establish an accurate system of communicating risks to the governing body
- Develop relevant and reliable reports to provide information on risks to other management staff and the governing body
- Develop a continuous improvement process of evaluating risks against the business plan
- Manage staffing issues to address organisation performance
- Develop and maintain policies on staff recruitment, development and management that reflect the signposts of good practice outlined in the National Community Housing Standards
- Develop and maintain position descriptions which include organisation's code of conduct, management objectives and role of individual employee in achieving those objectives
- Develop and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of the organisation's operations and in line with relevant industrial awards and other like agencies
- Clearly and appropriately define the relationship between remuneration, organisation performance and individual performance to ensure transparency
- Manage financial viability issues
- Develop long term business plan that demonstrates financial viability and solvency of the organisation
- Develop and implement policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income
- Establish authority and accountability in accordance with organisation's guidelines and National Community Housing Standards in regard to financial, administrative and information management systems
- Develop and implement tenancy management strategies
- Develop and implement systems to review rent modelling and impact of organisation policy on the tenant population and organisation's financial viability
- Develop policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears
- Develop and implement policies and strategies in line with National Community Housing Standards in relation to fair and equitable access and allocation of housing, meeting requirements of clients with complex needs on low income
- Oversee management and maintenance of housing stock
- Develop and implement systems to ensure the properties under the organisation's ownership or management are maintained to a community standard and never below habitable standards
- Develop and implement policies and processes to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the signposts of good practice in regard to asset management outlined in the National Community Housing Standards
- Develop systems to ensure the organisation consults with tenants in relation to the acquisition and development of new housing stock